🐶 About FIKAFUR

Q: What is FIKAFUR?
A: FIKAFUR creates practical, comfortable, and durable everyday essentials for pets and their homes.

Q: What types of products do you offer?
A: We provide a wide range of pet products including pet accessories, grooming tools, feeding supplies, and customized pet solutions.

🛒 Orders & Products

Q: Are your products safe for pets?
A: Yes. FIKAFUR products are selected with everyday pet use in mind. We focus on durable materials, comfort, and practical details for cats, dogs, and their homes.

Q: How do I choose the right size?
A: Please check the size guide on each product page before ordering. If you are between sizes, we recommend measuring your pet carefully and contacting us before placing your order.

Q: Can I change or cancel my order?
A: If your order has not yet been processed or shipped, contact us as soon as possible at support@fikafur.com. Once an order has been shipped, we may not be able to change or cancel it.

🚚 Shipping & Delivery

Q: Where do you ship?
A:We currently ship to Sweden, selected European Union countries, the United States, and Canada. If your country is not available at checkout, we are not able to ship there at this time.

Q: How long does shipping take?
A: Delivery time depends on your location and order quantity, typically ranging from 7–25 business days.

Q: Can I track my order?
A: Yes. Once your order has been processed and shipped, we will send you tracking information when available.

Q: How much does shipping cost?
A: Sweden: Standard shipping is 25 kr. Free shipping is available on orders over 599 kr.
European Union: Standard shipping is 99 kr. Free shipping is available on orders over 999 kr.
United States & Canada: Standard shipping is 299 kr. Free shipping is available on orders over 1999 kr.

💰 Discount Codes & Payment

Q: How do I use a discount code?
A: You can enter your discount code in the coupon field in your cart or at checkout before completing your order.

Q: Can I use WELCOME10 on my first order?
A: Yes. New customers can use WELCOME10 for 10% off their first order, unless otherwise stated.

Q: What payment methods do you accept?
A: We accept secure card payments through Stripe. Available payment methods may vary depending on your location, device, and browser.

📞 Support & Contact

Q: How can I contact FIKAFUR?
A: You can reach us through our contact form or by email at hello@fikafur.com. For order or support questions, please contact support@fikafur.com.

Q: How quickly will I receive a response?
A: We typically respond within 24 hours on business days.